Shipping policy
ELEVEN THEORY is a brand name under which HEMN ESSENTIALS ("we," "us," "our") operates this store and website. Wherever "ELEVEN THEORY" is mentioned in this Shipping Policy, it refers to this brand, operated by HEMN ESSENTIALS, the legal entity responsible for order fulfillment and shipping described below.
At ELEVEN THEORY, we are committed to delivering your gear safely and efficiently so you can focus on chasing the extraordinary.
Order Processing
All orders are processed within 1–3 business days (unless other dates are mentioned specifically on the product page) after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Once your order is shipped, you will receive a confirmation email with tracking details so you can follow your package every step of the way.
Shipping Timeline
Domestic Shipping (India)
Estimated delivery time: 3–7 business days, depending on your location.
International Shipping
Estimated delivery time: 7–12 business days. Timelines may vary due to customs clearance or local regulations.
Shipping Charges
- Shipping as per actual across India.
- A nominal fee may apply for Cash on Delivery (COD) orders.
- International shipping charges are calculated at checkout based on destination and package weight.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, or additional charges may be levied by your local authorities. These charges are not included in the order total and must be borne by the customer.
Order Tracking
As soon as your order leaves our warehouse, we'll send you a tracking link via email so you can stay updated on its journey.
If you experience any delays beyond the estimated timeframe, please reach out to us at cx@eleventheory.in, and we will assist you promptly.
Address & Delivery Issues
Please ensure that your shipping address and contact details are accurate at checkout. We are not responsible for delays or failed deliveries caused by incorrect information.
If a package is returned to us due to an incorrect address, additional shipping charges may apply for reshipment.
Lost or Damaged Packages
If your order arrives damaged or appears lost in transit, please contact us within 72 hours of delivery, with the required unboxing video, and we will work quickly to resolve the issue. This mirrors the reporting window and requirements set out in our Refund Policy.
Contact
Should you have any questions about your order or this Shipping Policy, please email us at cx@eleventheory.in or contact us at 3rd Floor, Ahinsa Tower, Manikya Nagar Road, BHILWARA, RAJ, 311001, or call +91 8302290972.